At Say Nature, we strive to ensure you are delighted with your purchase. However, we understand that issues can arise, and we are here to help. Please review our refund policy below for clarity on returns and refunds.

Damaged Items
If your item arrives damaged, we are happy to offer a refund or replacement. To qualify, please:

1. ⋅ Contact us within 48 hours of delivery.
2. ⋅ Provide clear photos of the damaged plants or items, including packaging, as proof.
3. ⋅ Email the photos and a description of the issue to [email protected]

Once we receive and review your submission, we will process your refund or arrange a replacement.

General Conditions for Refunds Refunds or returns are subject to the following conditions:

• ⋅ The request must be made within 48 hours of the delivery time.
• ⋅ Items must be returned in their original packaging (if applicable).
• ⋅ We reserve the right to decline refunds or returns for plants that have been mishandled after delivery.

Non-Refundable Items

• ⋅ Items that have been altered, transplanted, or cared for improperly.
• ⋅ Any sale or clearance items unless they arrive damaged.

Shipping Costs Refunds do not include shipping costs, except in cases where the error was on our end (e.g., incorrect item sent, damage during transit).

Refund Process Once your refund is approved, we will process it within 3-5 business days. Refunds will be issued to the original payment method used during the purchase.

Additional Notes

• We recommend reviewing our plant care guide upon receiving your items to ensure proper handling.
• For any further questions or concerns, please don’t hesitate to contact us at [email protected]

Thank you for choosing Say Nature! Your satisfaction is our priority, and we’re here to ensure your experience is a positive one.